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Store Policies

Customer Care

Return & Exchange Policy
If you want to return a product to us for any reason, you can do so within 30 days of the purchase date to our returns address shown on your delivery note. The item must be in its original undamaged packaging and we'll refund or replace the item in line with your preference.
Please keep your proof of postage.


Taste Guarantee Policy
If anything fails to meet your expectations you can return it to us for an exchange or a full refund – just remember to enclose your order confirmation or delivery note. In this way we hope you'll always have the confidence to try something new, without any risk of  disappointment. 


Need further help?

If you still have questions regarding a return, get in touch with us.

Privacy & Safety

Olivia Christian & Co. is a trading name of Impetus Innovations Limited, a company registered in Scotland under company number SC541823 and with our registered office at 38/3 Littlejohn Road, Edinburgh EH10 5GJ. ('We') Impetus innovations Limited are committed to protecting and respecting your privacy. This policy tells you how personal information which we collect from you, or which you provide to us, will be processed by us. 


Please read this policy carefully to understand our views and practices regarding your personal data and how we will treat it. By using our website you are accepting and consenting to the practices set out in this policy. For the purposes of the Data Protection Act 1998, the data controller is Impetus Innovations Limited.


When do we collect information?

We collect information from you when you place an order, use the live chat function on the site or complete our 'Keep me informed' and/or 'Get in touch with us' forms. This information might include your name, mailing address and email address.


How do we use your information? 

We might we use the information we collect from you when you make a purchase, use the live chat function and/or complete a form on the site in the following ways;

      • To respond to your customer service requests;

      • To process your transactions;

      • To ask for ratings and reviews of services or products;

      • To follow up to your correspondence (live chat or email enquiries);

      • To keep you informed of future offers, events and new product launches.


How do we protect your information?

Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology. All transactions are processed through a gateway provider (Paypal or Wix Card Payments) and are not stored or processed on our servers.


Do we use 'cookies'?

We may collect information about your computer or mobile device by using cookies. If you use our site you are consenting to the use of cookies as explained here. Cookies are small text files that are placed on your computer by websites that you visit and provide statistical data to us, that does not identify you personally but an tell us a lot about your browsing habits to tailor your user experience to suit your needs. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site. We use cookies to enhance our security, help us gather information and understand our web traffic trends. Cookies help us to improve our proposition and to deliver a better and more personalised service. They enable us:

  • to estimate our audience size and usage pattern;

  • to store information about your preferences, and so allow us to customise our services according to your individual interests;

  • to speed up your searches;

  • to recognise you when you return to the site.

If you want to delete or block any cookies, please refer to the help and support area on your internet browser for instructions on how to locate the file or directory that stores cookies. Information on deleting or controlling cookies is also available at (note that this website is not provided by us and we therefore cannot ensure its accuracy, completeness or availability). Please note that if you choose to refuse cookies you may not be able to use the full functionality of our site and the websites of other companies. You may block cookies in several ways:

You can also block cookies by changing your browser settings so that cookies from this Site cannot be placed on your computer or mobile device. In order to do this follow the instructions provided by your browser (usually located within the “Help”, “Tools” or “Edit” facility). Disabling a cookie or category of cookie does not delete the cookie from your browser, you will need to do this yourself from within your browser. Further information about cookies, including how to see what cookies have been set on your device and how to manage and delete them, visit and


Third-party disclosure

We do not sell, trade, or otherwise transfer to outside parties your personal information. This does not include website hosting partners and other parties who assist us in operating our website or conducting our business, so long as those parties agree to keep this information confidential.
We may also release information when it's release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property or safety. 


Third-party links

Occasionally, at our discretion, we may include or offer third-party products or services on our website. These third-party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

Contacting Us

If you have any questions regarding this privacy policy, you may contact us using the information below.

Impetus Innovations Limited
38/3 Littlejohn Road

EH10 5GJ

Last Edited on 28/2/2021

Wholesale Inquiries

If your cafe, bistro or restaurant would be interested in  making the teas listed on our webiste available to your customers, then please don't hesitate to drop us a line at and we'll get back to you straight away.

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